At VacationRoost, we are committed to providing the finest vacation lodging available at the lowest possible rates. Our dedication to this principle means that if you find a lower price for the same accommodations with one of our competitors we will refund the difference back to you.

Book your vacation lodging reservation with us.
If you find a better rate for the property you booked with us within 24 hours of Otravel.com receiving your signed Vacation Authorization Agreement, we will refund the difference to you, or we will release your reservation and issue a full refund to you.*

FAQs

How do I submit my Best Rate Guarantee claim?

To submit your Best Rate Guarantee claim, e-mail bestrate@vacationroost.com and include:

Your name
E-mail
Phone number
What property you plan to stay in
Arrival date,
Departure date
Where you found the lower rate
Total cost of lodging
Phone number of competitor

How soon can I expect a response from the claim department regarding my best- rate-guarantee claim?

A representative will contact you within one business day via e-mail or telephone.

How soon can I expect a response from the claim department regarding my best rate guarantee claim?

A representative will contact you within 1 business day via email or telephone call.

How do I receive my refund?

Your refund will be issued to your credit card within 10 business days of receipt of your best rate guarantee refund notification.

* Terms and Conditions
• Rate must be for the exact same property, quality level, number of guests, and same currency.
• Rate is based on total cost of lodging, including all taxes, fees and surcharges.
• Departure and Arrival Dates must be the same.
• Lower Rate must be viewable to all General consumers on-line.
• Rate cannot be a bulk rate for groups, travel organizations, or available to members of membership clubs or programs.
• Guarantee does not apply to credential, negotiated, convention, award redemption, coupon, package, or travel industry rate programs.
• Guarantee does not include web sites that "e;package"e; travel, entertainment, hotel, and/or food components.
• Program does not apply to rates offered without the specific hotel and location being disclosed until the consumer completes reservation.

You must submit the claim that you found on another website by completing and submitting the online Best Rate Guarantee Claim form within 24 hours of booking your original reservation. VacationRoost must be able to verify the lower rate on the other website. Once we have determined, to our satisfaction, that your claim meets all the Terms and Conditions of our Best Rate Guarantee and has been properly submitted, we will issue your refund.